Frequently asked questions
Plain answers to common questions. If yours isn't here, we're glad to talk it through.
What should I do first after property damage?
If there's any danger to life or safety, call 911 first. Once it's safe, contact us so we can talk through what happened and confirm the next step. Try not to put yourself at risk to assess damage.
How quickly can someone respond?
When you call or send a request, we'll talk through your situation and confirm how and when we'll follow up. We focus on understanding what's happening and arranging the right next step rather than quoting a fixed timeframe, since every situation is a little different.
Do you work with insurance?
We can't guarantee insurance coverage for any particular job, and we don't make coverage decisions — that's between you and your insurer. We're happy to talk through what documentation may be helpful.
What areas do you serve?
We serve Central Minnesota with Saint Cloud as our home base, covering the surrounding communities within roughly a 45-mile radius — including nearby cities and towns such as Sartell, Sauk Rapids, Waite Park, Becker, Monticello, Buffalo, Elk River, Princeton, Little Falls, Melrose, Litchfield, and Rogers. Share your city or ZIP code and we'll confirm.
Do I need to know exactly what happened before I call?
No. Share what you do know, and we'll help figure out the rest. Any details — when it started, where, and what you see — are helpful, but you don't need a complete picture to reach out.
Does submitting a form dispatch a crew or book an appointment?
No. Submitting a callback request does not confirm an appointment or dispatch a crew. It starts a conversation so we can confirm the next step together. For urgent help, please call us directly.
Can you tell me what repairs I need over the phone?
We can't diagnose your property remotely or promise an outcome. We can listen, explain what may be involved, and confirm how to move forward with an in-person look at the situation.
Do you handle both homes and businesses?
Yes. We offer restoration support for both residential and commercial properties across our service area.
Still have questions?
A short call is often the easiest way to get a clear answer.
Need help with property damage?
Call us and we'll talk through what's happening and confirm the next step. You can also request a callback using the form.
For a life-threatening emergency, call 911. Submitting a form does not confirm an appointment or dispatch a crew.